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Enrica Cozzolino
General Manager Qsr & Catering @Eataly
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WORK HISTORY
General Manager Qsr & Catering @Eataly
Boston, MA, US
Manage 8 Quick Service Restaurants (QSRs), organize and direct all operations to maximize profitability while upholding the company’s mission, values, policies, quality standards, and guest experienceI lead and develop a high-performing team of 35+ individuals, driving success through effective sourcing, hiring, training, motivation, and ensuring the long-term success of key team membersOptimize daily operations by streamlining workflows, refining staffing processes, and strategically minimize labor costs and maximize sales across all countersBuild a cohesive, high-performing team through comprehensive training programs and a positive, collaborative work environment, while ensuring timely and accurate payroll processingElevate the customer experience by testing and launching innovative concepts and recipes, executing product promotions, and identifying opportunities that drive guest satisfaction and salesAnalyze KPI, including order trends, prep sheets, COGS to provide actionable insights that guide data-driven decisions and drive business growthPartner with senior leadership to develop and execute business growth strategies, ensuring alignment with overall objectives and continuously striving for operational excellence
EDUCATION
CSQA - Inspection company
Executive Master
University of Milan
Master degree
University of Turin
Bachelor degree
ABOUT ENRICA COZZOLINO
Master in FOOD SAFETY MANAGEMENT.Master degree in the course of \'ANIMAL HUSBANDRY SCIENCES AND TECHNOLOGIES\' at the University of Milan.Bachelor\'s degree in the course of \'PRODUCTION AND MANAGEMENT OF ANIMALS IN FARM AND WILDHOOD\' at the University of Turin.Ability to work in team developed during the university years and in professional experiences; ability to plan and organize my time in a practical and concrete way; multi-disciplinary approach to problem solving. I have a particular interest in product quality compliance, inspections, production and building controls, food standards and certifications. My goal is to apply my scientific theoretical knowledge to acquire greater operational skills in quality control and food safety of production processes.I am a passionate, concrete and determined person.
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