Emmanuel Ricalde
Starling
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WORK HISTORY
@Starling
EDUCATION
Swansea University / Prifysgol Abertawe
Bachelor of Engineering - BEng, Civil Engineering
St. Illtyd’s Catholic High School
GCSE
St. David’s Catholic Sixth Form College
A-Level
ABOUT EMMANUEL RICALDE
I’m a detail-oriented banking professional with over two years’ experience in FCA-regulated environments, specialising in complaint handling, quality control, and process improvement.Currently working within an Early Resolution team, I focus on delivering fair, accurate, and compliant outcomes while identifying trends and root causes to improve both customer experience and operational efficiency. I’ve led initiatives such as implementing complaint tracking systems, improving handover processes, and delivering calibration sessions to drive consistency across teams.My strengths lie in combining analytical thinking with strong stakeholder communication—translating insights into actionable improvements and supporting teams through feedback, coaching, and collaboration.I’m particularly interested in progressing into roles where I can continue to drive continuous improvement, strengthen compliance standards, and contribute to better customer outcomes.
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