Emma Auscher

Global VP of Customer Experience @Notion

San Francisco, CA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Global VP of Customer Experience @Notion

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San Francisco, CA, US

EDUCATION

N/A

Université Robert Schuman (Strasbourg III)

Law & European studies

N/A

Ecole d'Hôtellerie et de Tourisme Alexandre Dumas

Bachelor of Business Administration - BBA, Management, Marketing in the Hospitality Industry

SKILLS

Sales ManagementFinanceSalesLeadershipEvent PlanningOperaSocial NetworkingTeam LeadershipCustomer SatisfactionReservationsEvents CoordinationAnticipationPersonal StyleProject ManagementMultilingual CommunicationFood & BeveragePublic RelationsFront OfficeBusiness StrategyMarketingRevenue ManagementLuxury Brand MarketingOperations ManagementTraining ManagementBusiness DevelopmentExtranetReservationComplaint ManagementCustomer Relationship Management (Crm)Restaurant ManagementGuest Service ManagementHotel ManagementContract NegotiationCustomer ServiceHospitality IndustryCrm DatabasesSocial MediaLuxury LifestyleSales Presentation SkillsInternational Relations

ABOUT EMMA AUSCHER

Emma Auscher is the Global Head of Customer Experience at Notion, where she is responsible for helping customers build the tools they need to succeed. Early adopter of GenAI and champion for operational excellence, Emma is an expert in curating innovative solutions to retain and grow customer base and revenue. She focuses on designing delightful experiences that drive a high customer satisfaction. Emma was previously the Head of Customer Experience & Growth at Lob. She has over fourteen years of leadership experience building, scaling and transforming high performing global teams, with a deep focus on building a diverse and inclusive culture where talents can strive.Prior to joining the tech world, Emma worked in the hospitality industry for luxury brands such as the prestigious Airelles group and Starwood’s St Regis. She’s also redefined bespoke servicing for fashion brands like Cartier and Zegna as well as financial institutions like HSBC and UBS during her time at Quintessentially. Emma hails from France, speaks three languages and has led teams in Europe, Asia and the United States.

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