Emma Ward
Senior Salesforce Business Analyst @Sage
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WORK HISTORY
Senior Salesforce Business Analyst @Sage
Works within the IT project framework, educates others on process and works to continuously improve the way in which the IT Business Analyst team work.\\\\nResponsible for driving the creation of requirement outputs that provide the clarity for estimating and planning while working within the solution designers and project managers.\\\\nWorks alongside solution architects to identify new ideas and improvements to ensure solutions are aligned to Sage\'s strategy and objectives.\\\\nAccountable for continuous improvement of knowledge of analysis frameworks, methodologies and ways of working within the IT Business Analysis function.\\\\nCollaborates with and works alongside with development, UX, Security and Architecture teams throughout design, development and testing activities to ensure business process requirements are understood and incorporated into solutions.\\\\nProvides proactive, effective communication with business and IT stakeholders on regional and global initiatives and understands stakeholder roles, motivation and level of involvement.\\\\nRecognizes operational risks and issues across the business, highlights them and take and/or recommends actions to mitigate them along with the project leadership.\\\\nMentors, drives change, help others understand how to enable/support the change and overcome obstacles, and minimize organizational resistance to change.\\\\nContinuously builds knowledge of business in class solutions, champions technology innovation and continuous improvement in technology that will enable change and/or improvement of existing business operations to feed into the solution design.\\\\nOwns personal development and seeks out opportunities for further development.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Pitman Training Group
Distinction, Computer Technology/Computer Systems Technology
ABOUT EMMA WARD
After working 10 years within the Financial Services Industry in Customer Services, and…
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