Emma Neale
Head of Customer Relations @1st Central
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WORK HISTORY
Head of Customer Relations @1st Central
Haywards Heath, GB
EDUCATION
Lancaster University
Bachelor of Science (B.Sc.), Marketing
SKILLS
ABOUT EMMA NEALE
Financial Services professional with a true passion for people - both customers and colleagues. 20+ years’ commercial experience in leading large teams (70+) to deliver customer impacting strategy and technology change as well as complex remediation portfolios (£100mn+).Secures the buy in at FTSE100 board level for transformation proposals which require investment in return for significant cost saving, risk reduction or headcount. My superpowers include:* Transformation of departments across Retail Banking and Collections and Recoveries in order to realise their full potential* Delivery of large scale remediation portfolios - standardising processes and ensuring appropriate control framework is in place* Landing strategic change and financial services product launches for customers and colleagues* Transforming colleague morale by giving teams the right tools they need to do a great job* SAS / SQL experience allows me to manage data teams with empathy and fully understand how to translate data into a clear and simple story* Installing a continuous improvement culture in any team I lead, driven by extensive six sigma training
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