Emily Swagart
Sales Operations Manager @World Wide Technology
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WORK HISTORY
Sales Operations Manager @World Wide Technology
CA, US
Led a team of 7 in delivering exceptional operational support to a $2.1 trillion global customer, ensuring seamless delivery of IT infrastructure solutions.• Designed and implemented process optimizations across domestic and international markets, enhancing operational efficiency and customer satisfaction.• Collaborated with cross-functional teams, integrating market analysis and usability studies into operational frameworks to identify upselling opportunities and drive revenue growth.• Developed comprehensive onboarding and training programs, scaling team capabilities while maintaining alignment with company-wide strategic goals.• Analyzed metrics to inform decision-making, ensuring alignment with organizational objectives and market
EDUCATION
University of Redlands
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Redlands
Master of Science - MS, Organizational Leadership
Saddleback College
Health Information/Medical Records Technology/Technician
SKILLS
ABOUT EMILY SWAGART
Strategic Leader with a proven track record of driving innovation, optimizing operational processes, and leading cross-functional teams to deliver impactful solutions. With over a decade of experience in sales operations, IT infrastructure, and process development, I thrive at the intersection of strategy, technology, and execution.In 2024 YTD, I spearheaded initiatives that generated $92M in revenue with $14.4M in gross profit, showcasing my ability to align business objectives with customer needs to achieve measurable results. I excel in bridging technical expertise and customer insights to develop scalable, customer-centric solutions.At the core of my professional ethos is a commitment to collaboration, continuous improvement, and leveraging data-driven strategies to guide product vision and execution. I aim to build products and systems that empower users, drive efficiency, and create long-term value.Key AchievementsLeadership and Strategy:2024 YTD: Delivered $92M in revenue and $14.4M in gross profit by optimizing operational workflows and aligning strategic initiatives.2021: Led five process transformations, enhancing efficiency and team performance across multiple markets.2018: Increased gross profit by 3% through strategic vendor negotiations and deal registration optimization.Innovation and Impact:Drove the successful deployment of IT infrastructure solutions for a $2.1 trillion global customer, ensuring seamless operations and customer satisfaction.Identified and resolved critical data discrepancies in 2019, recovering and safeguarding business revenue.Designed onboarding and training programs to scale team capabilities while maintaining alignment with strategic goals.Recognition and Growth:Honored as Sales Operations Employee of the Quarter (2018) and a \"Rock Star\" hire (2013).Earned multiple awards during military service, including Ceremonial Guardsman of the Month and Quarter (2004) and Airman of the Month (2003).Skills and ExpertiseProduct Development: Ideation, technical development, and product lifecycle management.Team Leadership: Building and scaling high-performance teams.Data-Driven Insights: Advanced proficiency in Salesforce, Tableau, and CRM systems.Cross-Functional Collaboration: Aligning diverse teams to achieve shared goals.Customer-Centric Solutions: Translating customer insights into impactful strategies and products.
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