Emily M.

WORK HISTORY

EDUCATION

ABOUT EMILY M.

I\'m a Solution Catalyst — someone who doesn\'t just respond to problems, but changes the conditions that create them.For 9+ years across IBM, Relativity, and Visa, that has looked like this: when something breaks at 2 a.m. across a global platform, I\'m the person who turns chaos into a coordinated response — and then turns that response into a clear story for the business.But the real value I bring isn\'t incident management — it\'s what sits underneath it:→ I make complexity legible. Whether it\'s a 46-day undetected transaction failure or coordinating a team of 80 analysts across three time zones, I translate what\'s happening into what it means — and what needs to happen next.→ I find the patterns others miss. Through KPI analysis, trend identification, and root-cause investigation, I\'ve built processes that stopped recurring failures before they became recurring crises.→ I design systems that outlast the incident. From governance frameworks and escalation workflows to documentation standards, I build structures that make teams more reliable — not just faster at reacting.That skill set is now evolving into Business Analysis, Product Ownership, and Service Delivery Management — where I can shape how services are designed and improved, not just how they recover.If you\'re looking for someone who brings rigour, stakeholder fluency, and a bias for clarity — let\'s talk. Warsaw, Poland — open to international relocation and remote opportunities.