Emily Young
Associate Partner, Ibm Consulting @IBM
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WORK HISTORY
Associate Partner, Ibm Consulting @IBM
London, GB
Emily is part of the Retail industry go-to-market team and also leads the UK Commerce practise (part of the Customer Transformation Service Line). Specifically, she is responsible for leading the Consulting work on an account including identifying, selling and delivering projects and ongoing support services. As part of her Commerce role, she is responsible for defining the Commerce offerings (including Gen AI), working with ecosystem Partners (e.g Salesforce, HCL, Shopify) developing industry campaigns with a focus on skills, chargeability and performance management.As an Account Partner, Emily is responsible for driving revenue, sales and relationships on an account, embedding IBM as a trusted advisor and go-to supplier. Emily sells and delivers work across the IBM Consulting portfolio, including application support services and digital commerce transformation. Emily is responsible for driving exceptional client relationships in every encounter and being responsive to client needs including customer satisfaction measures. Emily is responsible for every aspect of opportunity management, solutioning, pricing, contract management and negotiation, account P&L and management of cost and profit margins.
EDUCATION
University of Bristol
Bachelor of Science (BSc), Biology, General
SKILLS
ABOUT EMILY YOUNG
Emily is an experienced Technology Consulting Leader in the Retail industry with a specialisation in Customer Engagement platforms and Commerce.Emily has extensive knowledge of the retail market and clients have included Selfridges, Mulberry, Burberry and Boots. Emily has a proven track record in consulting new business development and account management in tier 1 retail companies across the full sales lifecycle. She has extensive complex technical programme delivery experience in Customer Transformation programmes and has worked extensively with ISV’s such as Oracle, SAP and HCL. Emily is passionate about Retail technology and Commerce, enjoys the challenge of complex transformation programmes and ERP delivery, is focussed on bottom line commercials and has excellent client and stakeholder communication and management skills. Emily genuinely loves to keep up to date with the zeitgeist, enjoys engaging with TikTok, is interested in the role of ever evolving technology in online shopping (e.g. virtual try on, LTK etc) and is a member of BoF and Vogue Business Communities.
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