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Elvira Magay
Service Delivery Manager @Version 1
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WORK HISTORY
Service Delivery Manager @Version 1
Dublin, IE
Managing client accounts and relationships- Managing the performance and quality of service commitments and deliverables to the customer- Monitoring project timelines and deliverables to ensure that projects are completed on time and within budget- Ensuring strict adherence to the customers methodologies, processes, tools, and frameworks- Acting as a primary point of contact for clients, addressing any questions or concerns they may have- Collaborating with cross-functional teams, including development, testing, and operations, to ensure seamless service delivery- Assisting in the development and implementation of service improvement initiatives and value add to the customer- Tracking and reporting on key performance indicators (KPIs) to measure the success of service delivery efforts- Assisting in preparing and delivering client presentations and reports- Monthly and quarterly governance review meeting.
EDUCATION
Blackrock Further Education Institute
ITEC Diploma in Holistic Massage
Vilnius Tech - Vilnius Gediminas Technical University
Bachelor's degree, Mechanical Engineering
ABOUT ELVIRA MAGAY
With over 5 + years of experience in operations management and content moderation, I am a Service Delivery Manager at Version 1, a leading IT services company that helps clients transform their businesses through digital innovation. I am passionate about delivering high-quality service and solutions that meet the needs and expectations of the client and the users, while fostering a culture of innovation, diversity, and collaboration among my team.
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