Ellie Friedman
Business and Ticket Operations Intern @Chicago Sky Wnba
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WORK HISTORY
Business and Ticket Operations Intern @Chicago Sky Wnba
Chicago, IL, US
Executed various ticketing functions for of ticketing accounts/orders in Ticketmaster/Archtics and Salesforce (CRM), ensuring accuracy across 75+ transactions per game, and produced weekly reports that track sales trends and account activity- Created and analyzed post-game reports on key metrics, including no-show rates and group sales retention to drive repeat purchases and provide sales department insights that guided pricing adjustments and targeted sales tactics- Spearheaded processes to obtain and analyze client feedback which drove key changes in Ticket Sales, Marketing, Media, and Partnerships to increase revenue, driving a 20% increase in group sales attendance retention and enhancing overall fan experience
ABOUT ELLIE FRIEDMAN
Student-Athlete at University of Chicago | Business Economics & Health and Society
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