Ellette Solace

Marketing & Customer Success Manager @Floatbot.AI

CA

Brought on to lead Floatbot’s next stage of growth, with a dual focus on enterprise customer success, North American go-to-market strategy, and strategic partner relations. I bridge the gap between technical AI capabilities and the outcomes insurers, lenders, and collections leaders expect.Customer Success & Growth: Own onboarding through expansion for enterprise accounts, building success plans, running QBRs, and ensuring measurable ROIClient Advocacy: Partner with product, engineering, and design to translate client needs into roadmap priorities and workflow improvementsRetention & Expansion: Proactively identify risks, build stakeholder relationships, and drive adoption across multiple lines of businessPartner Relations: Manage relationships with ecosystem partners, ensuring joint go-to-market alignment, co-selling opportunities, and mutual client successGo-to-Market Execution: Develop case studies, sales enablement, and event strategy that reinforce credibility and showcase client resultsTrusted Advisor: Support executives and frontline teams with best practices for automation adoption, governance, and complianceGrowth doesn’t happen without trust, support, and results — I focus on delivering all three.

Ryerson University

Social Work