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Ellena Bianco
Senior Leader Client Operations @Cotality Australia
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WORK HISTORY
Senior Leader Client Operations @Cotality Australia
Adelaide, AU
EDUCATION
Flinders University
Bachelor of Arts
University of Woollongong
Diploma in Communication
Women and Leadership Australia
Executive Ready
ABOUT ELLENA BIANCO
A highly effective operations leader with over 20 years professional experience across industry segments of telecommunications, financial services and property market.My expertise lies in both on and offshore operations using automation a, service delivery, staff leadership and development, strategic execution, and driving and enhancing the employee and customer experience to deliver business growth.Working with all levels of management including executive management teams I am an influencer, driving end to end operational delivery and transformation through utilisation of digitisation, data, and analytics. I have demonstrated experienced managing multi-disciplinary, geographically dispersed teams, I lead both onshore and offshore centres, and am highly adept at building high performance cultures using data driven decision making.Key Expertise: Operational Leadership Service Delivery Expertise Data, Analytics & Metrics People Leadership, Development & Management Stakeholder & Relationship Management Customer Engagement & Success Business Transformation and Process Improvement End to End Project DeliveryBusiness Resilience
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