Elizabeth Packham

Business Support Manager @TEKsystems

Bracknell, GB

Leadership & Team Management• Direct line manager for various roles within the department who are responsible for the customer experience of contract workers on client sites in the UK and Ireland, including customer service, payroll services and contract issuing.• Paves clear progression routes and implements development plans for staff, taking a coaching and mentoring approach to leadership. • Ownership for goal setting and driving results through bonus structures and KPIs.• Acts as a role model with high integrity, strong work ethic, and commitment to team engagement.Customer Focus• Point of escalation on issues relating to customer and client accounts, resolving issues effectively or escalating where necessary.• The senior point of escalation in the department for life sciences clients, supporting sales with securing new business and maintaining strong relationships with existing customers.Partnership & Collaboration• Responsible for creating and maintaining strong, inclusive relationships with all internal stakeholders to advance departmental goals.• Proven ability to influence change and drive process improvements across teams and functions.• Exceptional communication and active listening skills, fostering trust and clarity across varied groups.Strategic Vision & Continuous Improvement• Actively contributes towards the continued improvement of the department, including reviewing and changing internal processes to enhance efficiencies and optimise the customer journey.• Highly organised, detail-oriented and solution-focused, with the ability to prioritise workloads and meet deadlines under pressure.• Experienced in designing and delivering impactful training programs to embed processes and policies.

University of Reading

Bachelor of Arts (BA), Archaeology