Elisama da Silva Pissirani

Customer Service Representative @HID

Provided customer service to companies from multiple industries across the Americas, ensuring order accuracy and end-to-end follow-through, from customer purchasing to product exportation to delivery* Ensured timely booking of orders to drive revenue forecast accuracy* Engaged with customers w.r.t. their order status and changes in delivery requirements, and negotiated lead times with HID factory in context of challenging supply chain conditions* Led communications with customer teams, sales, business development, planning, shipping and trade teams to ensure timely deliveries and customer satisfaction* Provided communication support for business relationships development with international teams where Portuguese and was the primary language