Marlin A. Jones

Associate Director, Customer Success @HID

Lubbock, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Associate Director, Customer Success @HID

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In my role as the Associate Director, Customer Success – Workforce BU, I am leading a global team of CSMs that are focused on building strong, lasting relationships with our customers. I am passionate about delivering a world-class customer experience, ensuring retention of existing revenue, and unlocking growth through strategic initiatives.

EDUCATION

1993 — 1995

Angelo State University

Business Administration, Management and Operations

SKILLS

Project PlanningCustomer ServiceProgram ManagementLeadershipMarketingNetworkingAnalysisBudgetsBusiness ProcessSystem AdministrationCall CentersTeam LeadershipHuman ResourcesVendor ManagementAccount ManagementManagementTeam BuildingProcess ImprovementTrainingCustomer SatisfactionEmployee RelationsCoachingMicrosoft OfficeSalesOnboarding

ABOUT MARLIN A. JONES

Detail-oriented Account Management professional. Strong organizational and planning skills. Excellent relationship management and problem solving abilities.

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