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Eliezer Bilancia
Account Operations Manager @HP
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WORK HISTORY
Account Operations Manager @HP
Sao Paulo, BR
Account Operations Manager and Team Lead – Responsible for strategic customers’contracts operations in Latin America, acting as a customer advocate cross-departmentally. In charge of process improvements and accountable for the end-to-end customer experience, acting proactively and reactively to ensure customer satisfaction. Also responsible for Sales Forecasting and Customers Success Plans. Accountable for Customer Net Promoter Score and action plans for NPS improvement. Client Portifolio: ITAU, Nestlé, 3M, DHL, Carrefour, Shell,Ericsson, Petrobras, Siemens, Volkswagen, Fiat, Renault, Philips.
EDUCATION
Escola Tecnica de Eletronica "Francisco Moreira da Costa"
Technical High School, Electronics
Instituto Nacional de Telecomunicacoes - INATEL
Bachelor, Electronics and Telecom Engineering
FGV - Fundação Getulio Vargas
MBA, Project Management
SKILLS
ABOUT ELIEZER BILANCIA
Account Operations Manager working in the IT industry, Engineer(2005) and Project Manager (2012). Fluent in Portuguese, Spanish and English. Since 2005 working in customer-facing roles coordinating different areas to achieve customer satisfaction. I\'ve been dealing with international customers from all over the world supporting different industries for the past decade (main customers Nestlé, IBM, Ericsson, Shell, DHL, 3M, Carrefour, Itau, Petrobras, Oi, Claro, Volkswagen, Siemens). Winner of the Lucent Global Science Scholars Program 2001(NYC) and participant of Cisco Systems Sales Trainee Program 2007 (Amsterdam).
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