Elena Rolfs
Fan Services Associate @Atlanta Falcons
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WORK HISTORY
Fan Services Associate @Atlanta Falcons
Atlanta, GA, US
Develop, enhance, and maintain strong relationships with Season Ticket Members- Identify, troubleshoot, and resolve unusual or adverse customer service situations- Manage and update customer records using Ticketmaster Archtics and Microsoft CRM ticketing systems- Assist in the creation and execution of events through the Virtual Tables platform- Generate new activation ideas for in-season and monitor their success through forms and surveys
EDUCATION
University of Minnesota
Bachelor of Arts - BA, Sport Management
ABOUT ELENA ROLFS
I grew up in Lansing, Iowa—a small in the middle of nowhere where there was not much to do. This is where I found my love for sports. I was involved in about every sport that was available at my high school, and this led to me playing volleyball at Luther College before injuries ended my playing career. It was heartbreaking to think I had to leave this part of my life behind. I realized I wanted to stay involved in the sport industry, so I transferred to the University of Minnesota to study sports management. While I have been in the cities, I have tried to gain experience in every aspect of sports that I can. This includes operations with Minneapolis City Soccer Club, coaching with Skyhawk Sports, and now marketing with the Minnesota Timberwolves. I strive to have a well-rounded mind when it comes to my professional growth.I don\'t know exactly where I will be in my career in the next couple years, but I know that I have found the area of work that I want to stay in. I enjoy the atmosphere, the energy, and the passion in this industry. With college graduation in May, I am looking forward to this exciting next chapter of my life.
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