Eleanor Quick
Account Manager @Boxfish
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WORK HISTORY
Account Manager @Boxfish
Provide end-to-end management of an exciting portfolio of important clients- Take responsibility for clients’ procurement of energy and water contracts- Process invoice validation & management of utility termination / objection notices- Update systems records including recording cost / consumption data from invoices and other sources- Manage and resolve billing issues & queries on behalf of clients directly with energy suppliers- Deliver all the clients administration needs in-line with contracted services- Consistently engage with clients using clear, professional, and effective communication by telephone, email, and regularly scheduled face to face meetings- Manage the renewal of contracts, providing consultation on procurement, and demonstrate high retention rates- Continuously review my portfolio to identify opportunities and risks- Grow additional service offerings with clients and manage opportunities pipeline from prospect through to signed contract- Prepare monthly, quarterly and annual reporting as per the agreed workplan to both clients and the management team- Support clients with any ad hoc requests & management reporting as required- Working as part of a team to continuously improve processes, systems and culture
EDUCATION
Highfield Humanities College
High School
Blackpool Sixth Form College
English Language, English Literature, Media Studies & IT
SKILLS
ABOUT ELEANOR QUICK
Account Manager at Boxfish
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