Ekta Shah
Ecommerce Specialist @Universal Soul Service Corp
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WORK HISTORY
Ecommerce Specialist @Universal Soul Service Corp
Richmond Hill, ON, CA
Create products, services, and events on the webstore using multiple systems, including Shopify Plus, live streaming platforms (Zoom, Vimeo), and email marketing tools (MailChimp, Active Campaign)- Create and maintain webstores- Troubleshoot, research, and analyze issues to provide effective solutions- Generate and interpret reports to track performance and provide actionable insights- Regularly update product and service content, manage offer expiration dates, and ensure accuracy across the webstore- Collaborate with all departments, including Finance and Warehouse teams to resolve product-related queries such as pricing, inventory levels, and shipping information- Verify accounting codes and tax settings during product creation to ensure accurate financial tracking and ensure the transactions are flowing to the ERP (Sage)- Review and test new applications and integrations for Shopify to enhance functionality and user experience- Ensure all event requests comply with internal policies and procedures.
EDUCATION
Gujarat Technological University (GTU)
Information technology engineering, Engineering
Algonquin College of Applied Arts and Technology
High School Diploma, Interactive Media Design
ABOUT EKTA SHAH
I enjoy delving into customer issues and solving them using modern technology. I take on multiple roles, including graphic design and e-commerce website design. To achieve this, I prioritize delivering key outcomes, collaborating with teams, and quickly adapting to new learnings.I have worked in various creative roles within industries such as E-commerce Coordinator, Digital Marketing, User Experience (UX) Design, Brand Building, Graphic/Motion Design, Video Editing, and CMS. I have extensive knowledge of Adobe Creative Cloud, Microsoft Office, Web Applications, and e-commerce platforms. I have strong attention to detail and excellent written and oral communication skills. I can push the boundaries of web design and digital storytelling to help my clients\' brands stand out.Professional Skills: E-commerce | Digital Marketing | Project Coordinator | UX/UI Design | Social Media | Email Marketing | SEO | Graphic / Motion Design | Video Editor | CMS (Content Management System) Technical Tools:CRM Software (Salesforce, Hubspot)| Content Management System (Shopify, WordPress, Wix, Square, Ecwid by Lightspeed)| SEO/SEM tools (SEMrush, Google Analytics)Design Tools: Adobe Photoshop | Adobe Illustrator | Adobe InDesign | Adobe XD | Adobe After Effects | Adobe Premiere Pro | Adobe Lightroom | Adobe Audition | Sketch | Figma | Canva Technologies: C | C++| Java | C#| Python | PHP | HTML | CSS | JavaScript | SQL Research: Typography | Mock-ups | Wire-framing | Prototyping | User Journey | Product Behaviour | Moodborad | Survey | Usability Testing | Persona | LayoutsSoft Skills: Communication | Leadership | Teamwork | Creativity | Time management | Adaptability | Problem-solving | Work ethic | Critical thinking | Conflict management | Emotional intelligence
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