Ekhlakur Rahman

Senior Site Reliability Engineer @Wipro

Hyderabad, IN

Designed, Managed and improved system reliability, availability, and scalability across production and staging environments using AWS Cloud services and Kubernetes.• Automated provisioning and configuration management using Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible to reduce toil and human error.• Defined and monitored SLIs, SLOs, SLAs, and error budgets to balance reliability with feature delivery.Designed and implemented end-to-end observability solutions using tools like Prometheus, Grafana, Splunk, New Relic, and Datadog to enable proactive monitoring, distributed tracing, centralized logging, real-time alerting, and automated Root Cause Analysis (RCA).• Integrated custom metrics and telemetry into AWS workloads (EC2, EKS, Lambda), reducing Mean Time to Detect (MTTD) by 45% and enhancing system reliability and visibility across microservices.• Managed containerized applications using Docker and orchestrated them with Kubernetes and Helm for efficient scaling and deployment.• Deployed auto-scaling, load balancing, and disaster recovery strategies within AWS using ALB, ASG, Route 53, and S3 versioning to ensuring 99.99% service availability.• Implemented CI/CD pipelines with Jenkins, GIT, GitHub and Maven, ensuring smooth code integration and automated delivery to production.• Led major incident management, including on-call response, escalation, and blameless postmortems to minimize MTTR and prevent recurrence.• Implemented IAM roles and policies, performed vulnerability scanning and compliance checks to ensure secure access control across cloud and CI/CD environments.• Collaborated with development teams to identify and eliminate toil, promoting error budget policies and continuous improvement culture.• Worked with cross-functional teams to define observability standards and incident management workflows and Maintained comprehensive runbooks and SOPs for production support and onboarding.

Calcutta University, Kolkata

Master's degree