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Lena Kapitanenko
Project Lead Business Process Analyst, Trainer @Svitla Systems, Inc.
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WORK HISTORY
Project Lead Business Process Analyst, Trainer @Svitla Systems, Inc.
Jacksonville, FL, US
Lead data categorization, validation and quality control teams in healthcare/eyecare:• Analyze business processes, offer changes and improvements• Create and maintain project documentation• Create and assign tasks (Jira)• Provide validation of accounts data• Update reference spreadsheets • Full cycle bugs care from finding to fixes validation• Daily and weekly report to customer (calls and emails)• Participate in team evaluation and performance reviews• Interview candidates for open positions on the project• Mentor and train the team members• Audit work done by team, assuring quality, time and scope agreements are met
EDUCATION
Odessa National Mechnikov University
Teacher of English Language and Literature, Specialist, Roman and Germanic Languages, Literatures, and Linguistics
SKILLS
ABOUT LENA KAPITANENKO
An acknowledged leader in information technologies with extensive knowledge in leading…
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