Eilidh Kerr

Assistant Retail Store Manager - Operations @Diageo

Edinburgh, GB

Responsibilities Include:Daily management of all operational activities.Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes.Identify individual team members\' strengths and create developmental plans to prepare all for future growth.Lead the implementation of new operational procedures and/or systems.Directly contribute to performance with a detailed understanding of KPI’s and levers required to deliver.Communicate regularly with Senior Management to discuss commercial opportunities and risks to the business.Ensuring H&S and hygiene standards are always adhered to.Opening and closing of Retail Store.Stay up to date with current industry trends and standard processes.RETAILAccountable for managing stock logistics, deliveries and shipments onsite.Work in collaboration with central retail team to leading inventory.Run Stock takes, planning and execution, as well as periodic partial counts.Acts to reduce loss. Management of daily processing of write offs and organisation of all BOH spaces.Retail systems and processes expert.Ensuring a tidy environment for the staff where product is easy to locate when needed.Priorities time on the shop floor; coaching and developing the team; and leading by example.Ensure constant replenishment of products and all support tasks for front of house are on track.Execute thorough store audits on time and as directed.Lead on retail compliance.LEADERSHIPResponsible for leading a diverse and dynamic team by connecting with employees, customers, and the Central Team. Confident and skillful coach and leader; comfortable navigating difficult conversations, with professionalism and fairness; actively providing coaching and mentoring.Work collaboratively and cross-functionally, re-enforcing a \"one team culture”.

Queen Margaret University

Hospitality and Tourism Management