Edward Silvestre
Tier 1 Tech Support @ViewSonic
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WORK HISTORY
Tier 1 Tech Support @ViewSonic
Chino, CA, US
Diagnose and troubleshoot hardware, software, and connectivity issues across multiple platforms, ensuring efficient resolution and minimal downtime- Utilize internal systems and ticketing platforms to document interactions, escalate complex issues, and track case progress through resolution- Communicate technical solutions clearly to non-technical users, providing a positive customer experience with professionalism and empathy.
EDUCATION
California State Polytechnic University-Pomona
Computer and Information Systems Security/Information Assurance
ABOUT EDWARD SILVESTRE
ViewSonic Tier 1 Tech Support | Cal Poly Pomona Alumni
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