Eduardo Colin
Service Operations Senior Manager @DiDi
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WORK HISTORY
Service Operations Senior Manager @DiDi
Ciudad de Mexico, MX
Responsible for leading Service Delivery, Quality Assurance, and L&D functions for the Mobility Business. Oversee end-to-end operational performance, ensuring service excellence across regions. Accountable for ensuring scalable, efficient, and customer-centric services through strong vendor management, process optimization, and cross-functional alignment. Focused on building sustainable operating models that enhance performance, improve customer experience, and support long-term business growth.
EDUCATION
University of Bristol
Master of Science (MSc), Engineering
Chung-Ang University
Bachelor's degree, Engineering
Tecnológico de Monterrey
Bachelor's degree, Engineering
ABOUT EDUARDO COLIN
Analytical, creative and results-oriented professional with proven achievements in local and global companies. Strong technical acumen, communication skills and leadership mindset for effective problem-solving strategies. Adept at building constructive relationships at all levels within the company that foster partnership and collaboration.Education- MSc - University of Bristol, United Kingdom- BSc - Tecnologico de Monterrey, Mexico- BEng - Chung-Ang University, South KoreaSpecialties: Customer Experience | Quality Assurance | Continuous Improvement | Learning & Development | Project Management | Sales Management | Talent Development | Strategic Planning | Engineering | Vendor ManagementIndustries- Mobility | Food Delivery | Fintech (Uber & DiDi Chuxing)- Education (Aliat)- Engineering (GE Aviation)
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