Edrienne Manalastas
Bpmo Manager @Thirdera
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WORK HISTORY
Bpmo Manager @Thirdera
Calgary, AB, CA
EDUCATION
Sir Winston Churchill High School
High School
University of Calgary
Bachelor’s Degree
SKILLS
ABOUT EDRIENNE MANALASTAS
I am a digital transformation consultant with in-depth experience in business process consulting, business analysis and client delivery across various teams, clients and industries. I deliver high quality work with integrity, empathy and critical thinking. Additionally, I have strong communication skills, with the ability to relay requirements between technical and non-technical stakeholdersI am knowledgeable in Enterprise Service Management enabled by ServiceNow through involvement in client engagements of multiple industries involving IT Business Management, HR Service Delivery and IT Service Management.I am competent in process design, requirements gathering, user acceptance testing and the facilitation of seamless transition from current state to target state through training and other organizational change management activitiesKey Skills & Experience:ITSM & HRSD expertise across industries: Aerospace, Healthcare, Energy, Agriculture, Professional Services, and more.ServiceNow customizations, including Employee Relations, Service Requests, and Document Generation.Proficient in Agile methodologies for project management.Proven ability to streamline HR catalogs, lifecycle events, and optimize service delivery processes.
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