Edrice Yasin
Desktop Support Administrator @Iveric Bio, An Astellas Company
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WORK HISTORY
Desktop Support Administrator @Iveric Bio, An Astellas Company
Parsippany, NJ, US
EDUCATION
Berkeley College-Woodland Park
Bachelor of Applied Science (B.A.Sc.), Information Technology Management
Gibbs College
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking Operations and Security
SKILLS
ABOUT EDRICE YASIN
With over 6 years of experience in IT support, I am a Desktop Support Administrator at Iveric Bio, an Astellas company, where I provide infrastructural support to the staff by responding to all incoming service requests for PCs, laptops, printers, scanners, mobile devices, and other computer hardware and software. I have an Associate of Arts and Sciences in Computer Systems Networking Operations and Security and a Bachelor of Applied Science in Information Technology Management.I have developed strong skills in hardware, technical support, and Microsoft operating systems, and I am passionate about delivering exceptional customer service, resolving issues efficiently, and implementing new programs and technologies. I enjoy working with business application teams and server administrators for appropriate projects within the organization, and I have contributed to the setup and improvement of Service Now, a cloud-based platform for IT service management. I am always eager to learn new skills and tools to enhance my performance and support the company\'s goals.
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