Eder Fernandez
Director, Contact Center Sales & Retention @Hotwire Communications Ltd
Dallas-Fort Worth, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Director, Contact Center Sales & Retention @Hotwire Communications Ltd
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Dallas-Fort Worth, TX, US
EDUCATION
N/A
Broward College
Business Administration
SKILLS
Sales ProcessSales ManagementMicrosoft OfficeSalesTeam LeadershipDirect SalesCustomer ServiceManagementLeadershipCold CallingMarketingAccount ManagementCustomer SatisfactionMarketing Strategy
ABOUT EDER FERNANDEZ
Results-driven professional with over 20 years of leadership experience in contact center operationsacross nearshore and offshore environments. A proven track record in scaling high-performance teams,driving multi-million-dollar revenue streams, leading digital transformation initiatives, and enhancingcustomer experience. Skilled in stakeholder engagement, data-driven analysis, and change management.
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