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Eddie Osullivan
Director, Engineering @QAD
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WORK HISTORY
Director, Engineering @QAD
Limerick, IE
Performance & Scalability Leader responsible for the stability and efficiency of QAD products within global cloud environments. Drive proactive performance engineering, complex customer issue resolution, and strategic technical frameworks.Cloud Performance Strategy: Led testing strategy, specializing in physical servers and SaaS AWS EKS environments, utilizing JMeter and modern tooling like k6, and integrating performance validation directly into CI/CD pipelines. Introduced Datadog as an Observability solution.Technical Leadership & Optimization: Managed and mentored multi-region teams of 10 to 15 people, focusing on application tuning, database optimization, and ensuring the stability and scalability of QAD Applications across diverse operating systems (Linux, AIX, Windows).Root Cause Analysis: Established and executed advanced processes to swiftly identify and resolve complex customer performance issues, moving from symptom management to systemic root cause identification for critical customer issues.Stakeholder Communication: Presented critical technical findings, risk assessments, and strategic roadmaps to executive management and external customers.Core Tools: JMeter, k6, awk, bash, Server Monitoring, Database Management
EDUCATION
University of Limerick
Bachelor of Science (B.S.), Computer Science
SKILLS
ABOUT EDDIE OSULLIVAN
Engineering Director with 20 years of engineering experience leading global teams, driving product scalability, reliability and resolving complex customer issues across multiple cloud environments. Implementing AI driven holistic analysis, root cause and observability using AWS Kiro, Cursors and Gemini. Proven track record of delivering measurable improvements in performance, stability, and operational efficiency through data‑driven analysis, architectural reviews, and hands‑on technical leadership.Expert in performance benchmarking, cloud monitoring, and tooling (JMeter, awk, Python, bash) with deep knowledge of application servers, databases, and operating system internals. Adept at collaborating across R&D, cloud operations, and customer‑facing teams to diagnose and resolve critical issues while guiding strategic product enhancements.Recognized for clear executive‑level communication, cross‑functional leadership, and the ability to transform analysis into actionable R&D changes. Demonstrated success in introducing companywide processes, rolling out new technologies, mentoring technical teams, and designing scalable cloud architectures for enterprise customers.
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