Ed Lunt
Customer Service Representative @William Hill
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WORK HISTORY
Customer Service Representative @William Hill
Liverpool, GB
Provided technical and account support across multiple platforms, troubleshooting system, login, payment, and app-related issues while ensuring compliance with responsible gambling regulations. Utilised internal CRM and ticketing systems to diagnose problems, document incidents, escalate technical faults, and support platform stability while delivering efficient, user-focused resolutions.
EDUCATION
Liverpool John Moores University
Master's degree, Artificial Intelligence
Bangor University
Bachelor of Science - BSc, Computer Science
ABOUT ED LUNT
AI and Machine Learning graduate with a Master’s in Artificial Intelligence (Liverpool John Moores University) and a First-Class BSc in Computer Science (Bangor University). Skilled in Python, C#, Java, and JavaScript, with hands-on experience in machine learning, data analysis, and software development. Strong foundation in mathematics, algorithms, and problem-solving, with a passion for applying AI to real world challenges. Looking to join an innovative team where I can leverage my technical expertise to build intelligent systems and contribute to impactful AI projects.Experience in Hospitality as a Bartender and occupation part time as an IT Technician.I have just finished my masters degree in Artificial Intelligence and Machine Learning. I hope this will lead to a challenging position in a dynamic environment to utilise and expand my technical skills and contribute to innovative projects to increase my experience in a competitive environment.
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