Ed Farrell

Project Executive (Lead Customer Executive) for Ibm Global Technical Services @IBM

Professional HistoryIBM Client Partner Executive (Account Director) April 2019 to PresentServing 2 Clients in the UK & Czech RepublicResponsible for the Company’s overall customer contractual commitment profit and loss and driving growth. Full P&L responsibility per year circa £20m revenue. • Successfully negotiated and executed a new seven year contract that delivers improvement to the client by driving customer satisfaction and reducing delivery issues. Increased revenue to IBM of 125% • Co created, developed and executed a new end-user compute, that enabled a superior experience for the consumer. This enhancement improved overall business productivity and staff retention and experience that enabled the client to reach its key target of user satisfaction. This also brought about an extended contract term for IBM and increased revenue of a net new area of operation. • Highly effective communicator skilled at building and maintaining strong customer relationships built on trust and honesty as evidenced by significant expansion of the IBMs term with clients. • Provided strong leadership of large and virtual teams to prepare for complex delivery of contractual obligations meeting numerous SLAs & KPIs. • With the overall responsibility of all aspects of the IBM Service to the Client, collaborated closely with transformation and transitions leaders and program managers to ensure the on time on budget delivery of multiple programs of works to the clients, enhancing customer satisfaction. Acted as an independent Senior Mediator in the IBM grievance investigation process, handling a breath of complex HR issues.Accountable for leading high performing teams delivering complex services to the IBM client portfolio. Champion of talent management, capability, and individual development Mentoring many of those that leave the IBM Graduate scheme as they join accounts for their first or second roles