Ellen Brunnhuber
Eu Lead Cx Program & Product Management - Eu Heavy Bulky & Services @Amazon
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WORK HISTORY
Eu Lead Cx Program & Product Management - Eu Heavy Bulky & Services @Amazon
Munich, DE
Responsible for strategy and improvement implementations through process optimization and product development to increase customer experience and reduce cost across the supply chain areas Delivery & Returns, Customer Service and After Market Services- Leading and developing a team of six (Senior) Program / Product Managers in EU5, setting goals, providing coaching, and ensuring team effectiveness- Working closely with multiple stakeholders on different seniority levels (up to senior leadership/VPs) to align on priorities and secure buy-in for key initiatives- Leading quarterly business reviews with Senior Leadership / Reporting- Influencing global tech roadmaps.
EDUCATION
University of Applied Sciences Munich
Bachelor of Arts, Tourism Management
University of Lincoln
Master of Science, International Tourism
SKILLS
ABOUT ELLEN BRUNNHUBER
I am a highly motivated, results-driven and data-focused program and product management lead with 12 years of diverse experience in e-commerce at Amazon. Currently, I\'m leading and developing a high-performing PM team, working backwards from customer experiences and key input metrics to drive customer experience improvements and cost reduction through process optimization and product development across the Supply Chain (transportation - delivery & returns, Customer Service and After Market Services).Key responsibilities and competencies- Leading and developing a team of six product/program managers- Owning program strategy and end-to-end delivery- Delivering complex, cross-functional projects- Conducting data analytics and Senior Management reporting- Leveraging metrics to drive continuous improvements- Implementing repeatable processes and driving automation initiatives- Influencing cross-functional teams and priorities
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