Dwayne Mott
Principal Services Advisor @CDW Canada
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WORK HISTORY
Principal Services Advisor @CDW Canada
Focused on building strong client relationships, overseeing complex projects, and supporting service strategy while ensuring client satisfaction and business growth.
EDUCATION
University of Waterloo
BMath
SKILLS
ABOUT DWAYNE MOTT
A results-oriented Business Executive with the acumen, vision, drive and leadership needed to get things done. Recognized for making sound, timely business decisions using available information and actively driving change when results are needed. Effective at simplifying operating environments to improve the client experience and give team members the direction needed to succeed.ASSESS: Start by gathering situational awareness on the priority issues in the environment while identifying the resources and systems in place. Clarify the short and long term goals needed to help forge strong working relationships with internal and external stakeholders. Share the strategy created based on the findings.BUILD: Communicate confidently to instill the accountability needed to support the operating strategy. Coach individuals to develop their ability to meet the challenges ahead. Make prudent changes to get the right people in the right role with the right tools to do more of what they are good at.TRANSFORM: Work the plan. Gather feedback from those being impacted, inside and outside the organization. Celebrate the successes and recognize the positive efforts made to move things forward. Monitor the results using the systems, make adjustments when corrections are needed and share the impacts in a clear and reliable method to all stakeholders. Repeat.I thrive on feedback and love what I do.
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