Dunya Dannie
Contract Manager @Planteria Group
Signup · Get unlimited contacts
WORK HISTORY
Contract Manager @Planteria Group
Managed and developed a team of field-based technicians across the London West region, improving team performance by 100%• Created and implemented induction and training plans, resulting in an increase in employee productivity and a 50% reduction in onboarding time. • Developed and implemented service standards across 300+ client sites, leading to improved service delivery and increased NPS to 74%(world class service) • Full P&L accountability for the region, best performing region in 2024 exceeding budget targets. • Streamlined service methods, resulting in a reduction in operational costs and improved efficiency.• Collaborated with large facilities management companies (CBRE, Savills, Ground control and Sodexo) to understand client needs and develop tailored solutions, leading to growth in client retention (Only losing 1.6% of clients LY)• Effectively managed subcontractors, ensuring high work standards and cost-effectiveness.• Proactively resolved ad-hoc issues, minimizing disruptions and ensuring customer satisfaction.
EDUCATION
University of Hertfordshire
Bachelor of Science (BSc), Psychology
Virtual College - CPD accredited
Certificate of Achievement , Equality, Diversity and Inclusion in the Workplace
HFE
Level 3, Pilates
Avado
CIPD level 5, Learning and development management
ABOUT DUNYA DANNIE
I specialise in bridging the gap between high-level strategy and frontline operational…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.