Ben Dunning

WORK HISTORY

EDUCATION

SKILLS

ABOUT BEN DUNNING

I am a seasoned professional with 20 years of experience in product management and tier 3 world-class customer support. Throughout my career I have seen incredible advancements in the world of tech. From the earliest days of smartphones to the most recent innovations in machine learning models, I have been fascinated by the potential of technology to change the world. Over the years, I have witnessed firsthand how rapidly evolving and disruptive technology can be. My experience has taught me to always be curious, adaptable, and willing to embrace new ideas and ways of working. My expertise in product management has enabled me to successfully lead teams and deliver projects on time and within budget. I possess strong leadership skills, exceptional problem-solving abilities, and sound technical knowledge. I am experienced in managing and delivering on product requirements for enterprise-grade software through agile methodologies. As a result, I have consistently been able to exceed expectations and deliver results. In addition to my product management skills, I bring extensive experience in delivering tier 3 world-class customer support. I understand the importance of creating a positive customer experience and ensuring that all customer concerns are promptly addressed and resolved. I have provided white-glove service to all levels of government, military and Fortune 100 customers. My exceptional interpersonal skills, ability to communicate clearly and effectively, and in-depth product knowledge have earned me a reputation for providing exceptional customer support. Overall, I am a highly motivated, dedicated, and organized professional with a proven track record of success in both project management and customer support.