Dumindu Handuwala

Digital Product Manager @Steinbach Credit Union

Winnipeg, MB, CA

Currently working as a Digital Product Manager for digital onboarding and service journey automation solutions.• Led digital account and lending origination initiatives to improve member acquisition and experience.• Implemented a comprehensive omnichannel onboarding platform to streamline business account origination across multiple channels.• Delivered lobby management improvements to enhance member service efficiency and reduce wait times.• Integrated Digital AML, Customer Identity & Access Management (CIAM), and fraud prevention tools into digital account and lending origination platforms and processes.• Applied data visualization tools to visualize performance metrics, monitor platform health, and refine targeting strategies.• Proactively identified opportunities for product enhancement and innovation, using market and member research to support recommendations.• Stayed on top of market and industry trends, competitive products, and payment streams to inform strategy.• Managed platform roadmap, operational budget, vendor relationships, and cross-functional teams.• Provided strategic direction and support to staff working on digital and payment products.• Championed digital literacy and collaborated across departments to advance SCU’s digital transformation.• Fostered cross-functional collaboration using Asana, Jira, SharePoint, and Microsoft 365 suite to manage agile delivery and documentation.• Built relationships and collaborated with key departments to support and operationalize SCU’s digital journey.• Led cross-functional project teams through the change management cycle for platform releases, upgrades, and integrations, including stakeholder alignment, training, and adoption planning.• Prepared materials for executive leadership teams to support strategic decision-making and communicate digital program performance.

D. S. Senanayake College, Colombo 7, Sri Lanka

Primary Education, G.C.E O/L, G.C.E A/L

University of Wales

Master of Business Administration (MBA)

Chartered Institute of Marketing

Professional Certificate in Marketing (PCM)

University of Wales

Bachelor of Science (BSc)