Dulce Teixeira
Customer Renewals Advisor @IRIS Software Group
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WORK HISTORY
Customer Renewals Advisor @IRIS Software Group
Manchester, GB
Responsible for managing a portfolio of renewal opportunities, ensuring timely and accurate contract renewals while providing excellent customer experience. Build relationships with existing customers, identify risks to renewal, and work collaboratively with Sales and Customer Success teams to maximise retention.SalesforceZohoGenesysKey Responsibilities Manage the end-to-end renewal process for a portfolio of customers.Proactively engage customers ahead of renewal dates to confirm needs and address potential issues.Prepare and issue renewal quotes, contracts, and documentation.Collaborate with Sales, Customer Success, and Finance teams to ensure smooth renewals.Maintain accurate forecasting and pipeline management in CRM systems.Identify upsell and cross-sell opportunities where appropriate.Handle renewal objections effectively, ensuring customer satisfaction and retention.Track customer feedback and escalate risks to the relevant teams.Consistently achieve individual and team retention targets.
EDUCATION
Boston College, South Africa
Diploma, Secretarial
ABOUT DULCE TEIXEIRA
A highly experienced Customer Operations and Renewals Specialist with over a decade of expertise in managing customer accounts, contract renewals, licensing, and sales support across global markets. Skilled at building strong client relationships, driving retention, and maximising profitability through accurate quoting, contract management, and proactive customer engagement. Adept at collaborating with cross-functional teams, negotiating with vendors, and ensuring data accuracy within CRM systems including Salesforce (SFDC), Microsoft Dynamics CRM, and NAV. Known for professionalism, attention to detail, and the ability to work under pressure to deliver results on time. Fluent in English and Portuguese, with dual British and Portuguese citizenship.
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