Edwin Dass A
Customer Services Associate @IRIS Software Group
Signup · Get unlimited contacts
WORK HISTORY
Customer Services Associate @IRIS Software Group
Chennai, IN
Resolved UK customer queries via inbound calls by performing RCA for license/renewal issues. Conducted outbound onboarding calls and followed up on missed connections. Improved CSAT by analyzing and resolving unsatisfied customer tickets across chat, mail, and phone. Created Documentation and knowledge transfer activity for internal training.PROJECTS HANDLED: Proactive Calls: Reached out to past customers with offers to drive repeat business. Onboarding Coordination: Scheduled and facilitated orientation calls for new product users. CSAT Review: Audited agent responses, conducted RCAand ensured complete resolution for customer queries.
EDUCATION
Sacred Heart Convent Anglo Indian Hr.Sec.School
Class XII
The Claribel Matric School
Class 10th
Loyola College
Bachelor of Science - Bsc, Computer Science
ABOUT EDWIN DASS A
Customer-focused IT professional with 3+ years of experience across technical support and product support roles. Proven expertise in international voice-based support (inbound & outbound), resolving customer issues via phone and email using ticketing tools. Strong in Root Cause Analysis (RCA), CSAT improvement, documentation, and cross-team collaboration. Customer-focused IT professional seeking a Technical Support Engineer role, leveraging strong international voice support experience, hands-on troubleshooting skills, and a customer-first mindset to deliver high-quality support with first-time resolution.Willing to work rotational and night shifts.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.