Robert D.

Director of Professional Services @OpenText

Ottawa, ON, CA

As a strategic leader within OpenText Professional Services (OTPS), I serve as the primary liaison between OpenText and senior executives across Canadian federal departments. I focus on building trusted relationships that expand the OpenText footprint and deliver long-term client value.I am responsible for achieving and growing professional services booking targets by identifying, developing, and closing qualified opportunities. A key part of my role is managing a diverse partner ecosystem—cultivating strong, collaborative relationships with OpenText partners and third-party contractors to scale delivery, enhance service quality, and align with client needs. I work cross-functionally with sales, pre-sales, and technical teams to deliver complex professional services including consulting, managed services, cloud, and AI.I lead deal structuring and contract negotiations, ensuring all agreements comply with federal procurement standards and align with OpenText’s strategic objectives. I actively manage partner and contractor engagements to ensure timely, cost-effective, and high-quality delivery.Through strategic account planning, accurate pipeline management, and reliable forecasting, I support sustained revenue growth and successful client outcomes.Key Responsibilities-Serve as the primary liaison with senior federal clients; build trust-based relationships-Achieve and grow professional services bookings through opportunity lifecycle management-Collaborate across OT functions to deliver consulting, cloud, managed services, and training-Negotiate compliant contracts and Statements of Work aligned with OpenText and federal standards-Manage partner and third-party relationships to scale delivery and solution reach-Develop account plans, maintain accurate pipeline data, and support revenue forecasting.

Carleton University

Psychology