Akshat Dubey

WORK HISTORY

EDUCATION

SKILLS

ABOUT AKSHAT DUBEY

7+ years of Customer Success experience, with a total of 15+ years of successful experience in the IT industry across management and hands-on technical roles • Expertise in managing high-value accounts, driving customer satisfaction, and exceeding renewal targets. Ability to drive onboarding, develop success plans, and build strong stakeholder relationships. Skilled in cross-functional coordination, mentoring teams, and optimizing engagement processes. • Won multiple awards including INFAstar, the most prestigious award given by Informatica C-suite executives considering performances across company departments • Driving Global Customer Success GenAI initiative enhancing CSM efficiency. • Globally accredited MBA, and Engineering from premier institutes. • Permanent Resident of Canada. In my current role in Customer Success, I drive various leadership activities including Generative AI for boosting CSMs productivity, driving up license consumption, and improving retention efforts. Drive industry domain learning sessions for CSMs for better strategic customer discussions. Work on various actionable reporting activities to drive improvements and visibility with leadership. I directly manage selected Top accounts (subscription ARR of more than $1.5m) ensuring smooth implementation, risk mitigation, manage escalation, drive adoption, business outcomes, and renewals with Informatica. I work on identifying upsell & cross-sell opportunities, and converting customers to public reference customers. Pro-activeness, leadership, and multiple stakeholders management are the key attributes in this role, in addition to sound business acumen and customer relationship management. In my previous role with HCL Technologies, I handled product management and pre-sales for my business unit. I took care of coming up with new offerings, creating their GTM strategies, and ensuring revenue generation. Proposition documents and detailed pricing creation along with alliance management with ISVs/vendors. I wore the hat of Pre Sales expert for the opportunities with any potential customer, either during our pro-active business development activities or on receiving the RFPs. The end-to-end exposure that I got here gave me great insight and experience of the overall business cycle. The fact that I love learning and doing new things, has always been a great help.