Pratik Ghosh
Customer Success Manager @Informatica
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WORK HISTORY
Customer Success Manager @Informatica
Bengaluru, IN
Managing 30+ accounts with a total ARR of $4M+ across APJ, APAC and EMEA.2. Customer retention rate of 95%+ TTM2. Strategic partner to customers and helping customers to adopt IDMC, increase consumption, explore new use cases across Cloud Data & Application Integrations and Cloud Data Governance and Catalog.3. Monitoring and assisting customers in data project implementation and track progress and help in successful Go Live.4. Helping customers with Product usage and best practice assistance and guidance.5. Expansion and upsell of IPUs by helping customers mature their data journey.6. Onboarding new customers with all IDMC support service demos and helping with initial configurations and setup of IDMC.7. Scheduling QBRs and regular cadences with customers to understand project status, future plans and use case discussions.8. Liase with Product management, GCS and R&D teams to help customers resolve product challenges.
EDUCATION
MP Birla Foundation Higher Secondary School
Science
St. Thomas' College of Engineering & Technology
Bachelor of Technology - BTech
Xavier Institute of Management
Master of Business Administration - MBA
ABOUT PRATIK GHOSH
I am a certified PMP professional currently serving as a Customer Success Manager…
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