Daryl Dsouza
Leadership Development Consultant @Learning Tree International
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WORK HISTORY
Leadership Development Consultant @Learning Tree International
Toronto, ON, CA
Part-time instructor teaching modern work Change Management, Communication & Leadership Professional Development Courses at Learning Tree International - a leading global IT professional development company. Courses will be taught both in-person and remote and will include modern work effective communication, 21st century leadership and APMG organizational change management certification.CURRENT 3405 - Developing Your Leadership VoiceCourse 3311 - 21st Century LeadershipCourse 3310 - Strategic Thinking for Operational MgmtCourse 288 - Organizational Change Mgmt - APMG CertificationCourse - Emotional Intelligence Essentials
EDUCATION
Ryerson University
Bachelor of Applied Science - BASc, Applied Computer Science
Institute of Project Management
PMP, Project Management
Wilfrid Laurier University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
ABOUT DARYL DSOUZA
My work sits at the intersection of people, strategy, and technology — helping organizations navigate change, build capability, and grow.As Global Strategy & Enablement Lead at Digital Realty, I focus on transforming how our Customer Success teams operate and create value. Over the past two years, that’s meant designing and implementing programs that bridge customer success and revenue growth — building the enablement infrastructure, systems alignment, and team capability needed to help CSMs engage customers more strategically and drive measurable outcomes.Alongside that work, I’ve built a net-new global communications function from intake to execution and am currently leading AI automation initiatives (LLM & Agentic automated workflow) to improve operational efficiency across our customer-facing teams.What drives me is finding the gaps between where an organization is and where it could be — and building the bridges to get there through strategy, systems, enablement, and people.My background spans:• CS-led growth strategy and revenue enablement• Enterprise AI strategy and intelligent workflow automation• Change management and organizational transformation (APMG Practitioner certified)• Public sector digital transformation — eHealth and complex institutional environments• Cross-functional GTM alignment and systems enablement• Management consulting and brand strategy entrepreneurship • University marketing instruction and leadership development I hold an MBA (Wilfrid Laurier), a B.Sc in Applied Computer Science (Ryerson), and certifications in Change Management, PMP, Azure AI Fundamentals, AWS Cloud, and Lean Six Sigma — a combination that lets me operate credibly across strategy, technology, and people.
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