Mark Welch

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARK WELCH

I am proud to lead the UK Energy, Environment and Utilities team within IBM Consulting. Over the last 5 years, I have also been the Client Partner for a major UK energy retailer, helping address their market challenges and delivering value and outcomes they can measure. I’ve been passionate about moving our relationship to a partnership which is reflected in the highest client satisfaction scores across IBM’s UK consulting portfolio. As a Client Partner, my ‘purpose’ was to make a difference in every interaction I, or my team, had with the client. As EE & U Leader, I\'m focusing our teams on solving our client’s most pressing and complex problems, and things that matter in society and for the world. Easy to say, hard to do!With a delivery background, and a multichannel, CRM expert across Telco, Media, Banking and Pharma, I fell into Energy & Utilities 10 years ago, after a 6-week Energy retail engagement! The challenge of transformation, customer engagement and adaptation hooked me in and kept me interested ever since.My team works across the value chain from generation through to retail in Energy and with wholesale and retail Water clients. From strategy to process excellence to delivery and outsourcing across customer, assets and enterprise.My career was shaped by surviving the toughest situations, and back in I led an amazing team who built 35 call centres across Poland to avoid people queueing in -10C to pay their bills at the local kiosk. A new strategy, with new channels, improving customer experience and transforming a client’s business to meet the needs of a fast-changing market - these are the things that continue to drive me!A super-keen house music DJ, a vast vinyl collector, though as digital as the ‘new kids’. A fan and participant of as many sports as you care to mention - just don’t mention the Achilles’! A keen cook for family and friends and enjoyably exhausted by my 2 small(ish) boys in every spare moment I have.