Dritan Gashi

WORK HISTORY

EDUCATION

ABOUT DRITAN GASHI

Hi, I’m Dritan — a people-first customer service professional with a passion for learning, development, and creating environments where both employees and customers thrive. With hands-on experience as a Team Leader at Tech Mahindra, I’ve led frontline teams, supported customer satisfaction improvements, and trained groups ranging from 15 to 25 people in sales, aftersales, and customer service. I’ve also developed team leaders and coaches, helping them grow into confident, capable leaders themselves. I genuinely believe that great service starts with great people — and I’m driven by the idea that with the right guidance, coaching, and opportunity, anyone can exceed expectations. That’s what fuels my interest in customer service leadership, learning and development, and people operations. Whether I’m leading a team, rolling out training programs, or supporting project delivery, I focus on building engagement, trust, and performance. Always learning, always adapting. Areas of focus: Team leadership & coaching Learning & development strategy People & performance management Customer service transformation Cross-functional collaboration Onboarding & upskilling Let’s connect if you’re passionate about people, service, or building high-performing teams. I’m always open to new ideas, partnerships, or conversations.