Dristi Biswas
Escalated Care Specialist @Electronic Arts (EA)
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WORK HISTORY
Escalated Care Specialist @Electronic Arts (EA)
IN
EDUCATION
University of Calcutta
Master of Arts - MA, Linguistics
University of Calcutta
Bachelor of Arts - BA, English Literature (British and Commonwealth)
ABOUT DRISTI BISWAS
In my organisation, my job is to excel in managing customer success through meticulous attention to detail and a strong command of quality metrics. My work as Subject Matter Experts has been instrumental in enhancing the e-commerce experience, leveraging my Master\'s in Linguistics to communicate effectively and resolve complex customer queries.Certified in Lean Six Sigma and Lead QMS Auditor, I contribute to continuous improvement processes, ensuring that our strategies align with stringent quality standards. My passion for learning is evident in my proactive efforts to expand my copywriting abilities, aiming to refine our brand\'s voice and customer engagement.
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