Chad McGinley
Community Support Team Manager @Electronic Arts (EA)
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WORK HISTORY
Community Support Team Manager @Electronic Arts (EA)
Austin, TX, US
Leading a team of 12+ individuals across Austin, Galway & Vancouver, managing daily operations through Slack and Zoom.Daily sync calls via Zoom to align global team members on top concerns and drivers from fans and addressing operational challenges in real-time.Facilitate regular 1:1 meetings and team syncs, providing coaching, feedback, and mentorship to deliver high levels of individual and team performance.Identify process gaps within the business, collaborating with other departmental teams to strategize and implement solutions.Monitor team performance metrics, driving a high-performance culture to consistently meet and exceed departmental KPIs.Monthly presentations over Zoom to an audience of 60+ participants, showcasing team performance, addressing challenges, and proposing actionable strategies for business improvement.Develop and implement individual growth plans for team members and repeatedly follow up on progress.Experience with schedule tracking, adherence, and ensuring proper coverage meets fans expectations.
EDUCATION
Santiago Canyon College
Associate of Science (A.S.), Business Administration and Management, General
SKILLS
ABOUT CHAD MCGINLEY
Community Team Manager @ EA | Fan Care
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