Drishya Chaturvedi
Assistant Manager - Field Service Delivery @Tata Play Ltd
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WORK HISTORY
Assistant Manager - Field Service Delivery @Tata Play Ltd
Mumbai, IN
Customer-focused professional with 3+ years of experience at Tata Play, specializing in customer lifecycle management, NPS/CSAT improvement, and escalation handling at scale.Currently working as Manager – Field Service Delivery, where I drive customer experience, retention, and service efficiency across regions. I have a proven track record of improving customer satisfaction, reducing turnaround time, and managing high-impact customer issues through data-driven decision making and cross-functional collaboration.
EDUCATION
BIMM
Master of Business Administration, Marketing
Barkatullah University Institute of technology Bhopal
Bachelor of Business Administration, Business/Commerce, General
Balaji Institute of Modern Management
Master of Business Administration - MBA, Marketing
Sri Balaji University, Pune
Mba, Marketing
Gandhi PR College D-1, Danish Nagar, Hoshangabad Road, Bhopal
Bachelor of Business Administration - BBA, Business Administration and Management, General
St. Joseph's Convent School, Bhopal
12th, Commerce Maths
ABOUT DRISHYA CHATURVEDI
Customer Success | Customer Retention & NPS | Escalation Management | Manager @ Tata Play | Marketing and Sales Intern at IFB | Social Media Intern at Aashman Foundation
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