Drew Emery
Technical Account Manager @Emite By Prophecy International
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WORK HISTORY
Technical Account Manager @Emite By Prophecy International
Serve as a trusted advisor for enterprise accounts, bridging the gap between users, support, and engineering teams to ensure technical solutions meet customer needs and business objectives - Facilitate regular calls with end users to align product capabilities with evolving business requirements, drive adoption, unlock value, and optimize outcomes - Oversee support case resolution and coordinate upgrade activities related to bug fixes and product enhancements - Track and advocate for customer feedback and feature requests, ensuring key account needs are represented across Product, Development, and Support teams - Identify upsell opportunities and coordinate delivery across Sales, Solutions Engineering, and Product stakeholders
EDUCATION
Purdue University
Bachelor of Science (BS), Biology Teacher Education
SKILLS
ABOUT DREW EMERY
Drew is a vital positive force’ who ‘communicates well and uses rapport to build consensus”.(Letter of Recommendation, VP Warren Central HS) Intelligent, charismatic, and self-driven professional recognized for consistently exceeding employer expectations. Outstanding qualities include relationship establishment/maintenance, customer needs assessment, strategy development, problem solving, follow-through, closing, multimedia presentation, and innate tenacity. I enjoy challenging work and the feeling of completing a task beyond the expectations of key stakeholders.
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