Dragos Dumbrava
Process and Procedure Analyst @Capita
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WORK HISTORY
Process and Procedure Analyst @Capita
Coventry, GB
Documented and optimised high-level business processes, ensuring end-to-end alignment with business requirements and timely delivery in accordance with program schedules.• Contributed to process improvements and documentation control, leading initiatives to streamline operations and enhance delivery, while supporting various ad-hoc activities.• Led cross-functional workshops and liaised with stakeholders to gather business requirements, ensuring the accuracy of process mapping and effective implementation of changes.• Developed comprehensive process documentation, including training materials, and conducted needs analysis to support employee training and future system changes.• Managed Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) to ensure systems met requirements, providing detailed reports on testing outcomes and progress.• Coordinated the distribution and setup of IT equipment for new starters, ensuring smooth access to operational systems for training and live environments.• Collaborated with key stakeholders to drive process improvements, creating and maintaining accurate documentation to support operational efficiency and alignment with business goals.• Developed and maintained detailed reports, tracking and providing regular updates to ensure timely execution of my activities and alignment with overall project timelines.
EDUCATION
Coventry University
Computer Science, Computer Science
ABOUT DRAGOS DUMBRAVA
A highly skilled Process and Procedure Analyst with a strong background in analysing and improvingbusiness processes. Experienced in identifying inefficiencies, implementing solutions, and ensuring smoothoperations across various functions. Quick to learn and adapt to new environments, with a proven ability tocollaborate with cross-functional teams and communicate effectively at all organisational levels. Thrivesunder pressure, both independently and in team settings. Currently seeking an opportunity to utilise myexpertise in process optimisation while continuing to grow and develop new skills in the field.
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