Dragana Pavlovic
Technical Account Manager @Fortinet
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WORK HISTORY
Technical Account Manager @Fortinet
Nice, FR
Responsible for managing all technical aspects for EMEA Fortinet Premium Customers.Key Responsibilities- Collection, analysis and change recommendations of configuration information- Collection and analysis of customer network information- Recommend actions based on analysis- Customer education- Follow up technical cases and manage the right customer expectation until the closure of the cases- Conduct weekly status conference calls with customers to report status of open issues and projects- Conduct quarterly site visits for your managed accounts- Develop best practice deployment and troubleshooting methodology documentation
EDUCATION
Télécom Paris
Master's Degree, Communication and Computer Security
University of Belgrade, School of Electrical Engineering
Engineer's Degree, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT DRAGANA PAVLOVIC
Network security professional, with excellent communication skillsTechnical skills: TCP/IP, routing and switching, Firewall and UTM, network and application security (IPsec and SSL VPN), vulnerability assessment and compliance, authentication, wireless.Interpersonal skills: strong presentation and communication skills, team player, quality driven, agile.Fields of interest: Information Security, Networking, IT, Project and Product ManagementFluent in English, French
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