Douglas J Dupper

Director @Stitch Fix

General Manager 2016-Present An online personal styling service that is publicly traded in the United States founded in 2011. Responsible for strategic management of every aspect of client-bound shipping and management process of goods. Directed efforts to nurture more than 800 associates to expand, develop, create new ways to be innovative and promote the brand. A concerted effort to focus on client satisfaction was key to facilitate expansion, maximizing company growth prior to it becoming publicly traded. Translate and prioritize management, mentoring, trend analysis, stakeholder management, continuous cost, and performance. Proactively exchange client needs to influence initiatives. · Instrumental for start-up efforts, leading up to and achieving the Lehigh Valley, The Morning Call award of “Best Workplace,” consecutively for three years, 20••••19. · As the Network Senior General Manager, I was responsible for the recruitment and mentoring of new peers, trained them on best practices and ways of working in the network to be a leader of the industry. Promoted two managers to the general manager role within the current organization structure. · Directed inbound, outbound, returns and support of all goods, despite COVID restrictions. Implemented a second shift in an effort to keep all associates safe, at all times during the pandemic, while maintaining operations to a high-efficiency level.